top of page
IMG_1292.jpeg

Terms and Conditions 

CUSTOMER CARE

These are our terms and conditions for the use of our website www.NorthLakesStainedGlass.co.uk and the purchase of products through the website.
​
If you have any queries about these terms, please contact us using the contact form.
​
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that North Lakes Stained Glass Ltd may at any time make changes to or remove part of this website without any liability to customers for such changes. North Lakes Stained Glass Ltd reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
​
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
​
When you as a customer place an order via this website, you warrant by placing the order that:
​

  1. You are not a minor or otherwise legally incapable of entering into a binding contract.

  2. The personal details which you give us on registration are fully complete and accurate.

  3. You are not using a false name or the name of any other person or body which you are not authorised to use.

PLACEMENT OF AN ORDER

When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order. Please ensure you have also read the individual listing details and have noted and accepted the estimated processing time for your individual order. Should you have any queries regarding this, please contact us directly BEFORE placing your order.

CANCELLING AN ORDER

As a customer, you are free to cancel an order within 14 days and will be refunded amount of your order to their account the order originally was paid from.

DELIVERY

You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). North Lakes Stained Glass Ltd assumes no responsibility for damages during transport or damages caused from any delays beyond its control. When chosen by the customer from the list of carrier options, items will be dispatched with the associated compensation for damage from the carrier company. For larger items, collection in person from the North Lakes Stained Glass Studio can be arranged. Any damage to items on delivery must be reported to North Lakes Stained Glass in writing within 5 days of delivery.

RETURNS POLICY

North Lakes Stained Glass Ltd accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. No products may be returned to North Lakes Stained Glass Ltd without the prior written consent of North Lakes Stained Glass. Products need to be returned in original packaging and at the expense of the customer.

LIABILITY

We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors. Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.

SEVERANCE

If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

bottom of page